Application for Repair, Return or Exchange of Purchased Products

  • By purchasing this service, you will apply for a repair, return or exchange of a free stitch product 
  • Please read our terms and conditions for repair, return or exchange before applying for this service: 
  • Please note that the base cost for this service is JPY 1,000, however the exact cost of the process varies for each product and procedure required
  • Once you have applied for this service, you will be contacted by a member of the free stitch team with details for how to proceed to the next step of your order