Notification of Summer Holidays
free stitch will be closed during the annual summer holiday period for the following dates:
Saturday 7th August - Thursday 12th August 2021
Expected Delivery Delays during the Tokyo Olympic and Paralympics 2020/21
During the Tokyo Olympics and Paralympics 2021, we will continue to operate as usual. However, due to restrictions placed on traffic around the capital city of Tokyo, we may see some unexpected delays to shipping.
Notification of free stitch Office Relocation
We are notifying all our customers of our change of address from Shibuya to Jingumae effective Monday 24th May 2021.
Notification of 2021 'Golden Week' Holidays
free stitch will be closed during the annual Japanese ‘Golden Week’ holiday period for the following dates:
Saturday 1st May - Wednesday 5th May 2021
We apologize for any inconvenience caused and thank you for your understanding.
Notification of System Maintenance
Due to scheduled logistics system maintenance, shipping will be delayed by one to five days during the following period:
Monday 5th April 2021 - Friday 9th April 2021
2021 Spring / Summer Catalogue
Free stitch is proud to announce the launch of our 2021 Spring / Summer collection!
Notification of Temporary Same-day Shipping Deadline
Please note that the deadline for same-day shipping will be changed on the following date and time:
Same-day shipping deadline: Before 8:00 a.m. (JST) on Wednesday 10th February 2021
free stitch Business Operation Changes Under the 'State of Emergency'
In order to prevent the spread of the novel coronavirus COVID-19, members of the free stitch team will continue to work from home. However we are pleased to confirm that business will continue to operate as usual.
Notification of 2020 Winter Holidays and Business Closure
free stitch will be closed for the winter holidays from Saturday 26th December 2020 to Sunday 3rd January 2021. We will resume business operations from Monday 4th January 2021.
Event Illustrator Recruitment
We are currently looking for ‘illustration artists’ who would like to join our events to create iconic portraits of dogs.
Measures Taken to Prevent the Spread of the Novel Coronavirus COVID-19 at Meetup Events
free stitch is taking careful measures to protect our customers and staff from the risk of infection by the novel coronavirus COVID-19.
Regarding International Shipping and Delivery Under COVID-19
We are pleased to inform our customers that we are now able to shop via DHL to selected countries to offer maximum flexibility and convenience in the current global climate. Once you place an order with us, we will determine whether your country is eligible for either EMS or DHL delivery.